Frequently Asked Questions

Broward Health hospitals are out of network as of April 1, 2022, with UnitedHealthcare and its subsidiaries, which include Neighborhood Health Plan, Preferred Care Network and WellMed.

For many months, our team has been working with UnitedHealthcare in good faith to achieve a new contract that would put Broward Health's reimbursement rates, which are among the lowest in the region, in line with rates UnitedHealthcare provides to other health systems in South Florida.

We have made every effort to reach a new agreement, even going so far as offering to reconcile with UnitedHealthcare based on the final determination of an independent third party that could fairly evaluate our requests. UnitedHealthcare declined.

UnitedHealthcare has historically undervalued the care our team members provide. Our discussions with UnitedHealthcare are about fairness; we are asking them to:

  • Reimburse our team at levels comparable to other health care providers in South Florida.
  • Acknowledge our team at reimbursement levels provided by other health insurance companies.
  • Recognize the outstanding care our team members have provided during the pandemic and beyond, as our other partnering health insurance companies have done.

Unfortunately, UnitedHealthcare has been unwilling to reach a new, fair agreement that values the care our team provides. As a result, UnitedHealthcare and NHP, Preferred Care Network, WellMed and Medica will no longer consider Broward Health physicians and hospitals as part of its network. Please note that UnitedHealthcare’s AARP Medicare Supplement plans are not impacted.

  • Broward Health hospitals are out of network as of April 1, 2022.
  • Broward Health physicians will be out of network beginning September 1, 2022.

All plans offered by UnitedHealthcare, Neighborhood Health Plan, Preferred Care Network and WellMed. Please note that UnitedHealthcare’s AARP Medicare Supplement plans are not impacted.

Patients who have already started to receive care at our hospitals may be able to continue to receive care for such treatment at Broward Health's hospitals for a period of time on an in-network basis, depending on the nature of the condition and other circumstances. After April 1, 2022, before continuing patient treatment, please contact your health insurer by calling the telephone number on your ID card to ensure services are covered. You may also need to contact your health insurer with questions about the continuity of care benefit coverage.

Patients can:
Call UnitedHealthcare or your insurer at the number on the back of your health insurance card. Ask United to reach a new agreement to protect your in-network access to Broward Health.
If you have employer-sponsored health insurance, talk to your employer and/or human resources representative about your continued access to Broward Health's high-quality caregivers and services.

For Broward Health Patients Insured Through UnitedHealthcare

As a valued patient of Broward Health, you or a member of your family may have recently received a notification from us regarding your health insurance coverage through UnitedHealthcare or one of its subsidiaries, which include Neighborhood Health Plan, Preferred Care Network and WellMed.

We are greatly disappointed that UnitedHealthcare has been unwilling to negotiate a reasonable new agreement. For many months, our team has been working with UnitedHealthcare in good faith to achieve a new contract that would put Broward Health's reimbursement rates, which are among the lowest in the region, in line with rates UnitedHealthcare provides to other health systems in South Florida.

We have made every effort to reach a new agreement, even going so far as offering to reconcile with UnitedHealthcare based on the final determination of an independent third party that could fairly evaluate our requests. UnitedHealthcare declined.

As a result, UnitedHealthcare and NHP, Preferred Care Network, WellMed and Medica will no longer consider Broward Health physicians and hospitals as part of its network. Please note that UnitedHealthcare’s AARP Medicare Supplement plans are not impacted.

  • Broward Health hospitals are out of network as of April 1, 2022.
  • Broward Health physicians will be out of network beginning September 1, 2022. Behavioral health patients should call their physician's office to verify coverage.  

UnitedHealthcare has historically undervalued the care our team members provide. Our discussions with UnitedHealthcare are about fairness; we are asking them to:

  • Reimburse our team at levels comparable to other health care providers in South Florida.
  • Acknowledge our team at reimbursement levels provided by other health insurance companies.
  • Recognize the outstanding care our team members have provided during the pandemic and beyond, as our other partnering health insurance companies have done.

As caregivers, nothing is more important than ensuring our patients and community have access to the care they need. We remain committed to working with UnitedHealthcare in good faith and in the best interest of our patients to reach a new contract agreement as quickly as possible.

Broward Health is known for delivering high-quality, compassionate care, and our fees are among the lowest in South Florida. Our team has received numerous national and regional accolades for our clinical excellence and efficiency. Additionally, we operate two of the only trauma hospitals in the region and are one of the only maternity and pediatric services providers in the area.

Here's what you can do:

  • Call UnitedHealthcare at the number on the back of your health insurance card. Ask United to reach a new agreement to protect your in-network access to Broward Health.
  • If you have employer-sponsored health insurance, talk to your employer and/or human resources representative about your continued access to Broward Health's high-quality caregivers and services.


The COVID-19 pandemic has highlighted the true essential nature of our team's care. We know negotiations with insurance companies are frustrating. A new agreement with UnitedHealthcare that recognizes the value of our caregivers is critical.

Thank you for your continued trust and support to Broward Health.